Enhancing Inbound Logistics Performance for Steel Coil Materials Through Risk Assessment: A Case Study at PT MIH

Risks associated with inbound logistics activities can hinder the achievement of optimal performance at PT MIH. PT MIH has experienced the impact of over cost losses due to decreased inbound logistics performance during the import clearance process. It is necessary to develop risk management and root cause analysis to get a proposed risk control program that can help improve the inbound logistics performance of PT MIH. This research uses qualitative research methods with a case study approach. Data was collected through field observations, in-depth interviews, questionnaires, and Forum Group Discussions. The results of risk identification obtained 48 sources of risk then risk analysis obtained a risk rating of 7 low risks, 16 medium risks, 21 high risks and 4 extreme risks. Risk evaluation is carried out on extreme risk rankings and gets a proposed risk management program. With the preparation of risk management, it is expected that the performance of inbound logistics at PT MIH in the future will be better.