Evaluation of Teleconsultation in the Lactation Clinic at RS AMC Muhammadiyah Yogyakarta

This study aims to evaluate teleconsultation at the lactation clinic of RS AMC Muhammadiyah Yogyakarta. This study used a cross-sectional research design with a quantitative approach. The subjects of this study were clients at the lactation clinic, health workers, and the management team at RS AMC Muhammadiyah Yogyakarta. The population used in this study was all clients (30 people) who used teleconsultation services at the lactation clinic of RS AMC Muhammadiyah Yogyakarta during the pandemic. Furthermore, the author used SmartPLS as a data analysis tool in this study. The results of this study indicate that the Perceived Ease of Use variable has a significant effect on Perceived Usefulness with a T statistic and a P-Value of 0.000. The Perceived Usefulness variable significantly influences Attitude Towards Using with a T-statistic of 4.415 and a P-Value of 0.000. Furthermore, the Perceived Ease of Use variable has no significant effect on Attitude Towards Using with a T-statistic of 0.144 and a P-Value of 0.886, meaning that the variable is rejected. Moreover, the Attitude Towards Using variable has a significant effect on Intention to Use with T statistic and P-Value of 16,790 and 0.000, respectively, and the Intention to Use variable has a significant impact on actual use of teleconsultation services at the Lactation Clinic of RS AMC Muhammadiyah Yogyakarta. The main contribution of this study is to evaluate teleconsultation services at the lactation clinic of RS AMC Muhammadiyah. Furthermore, to consider the service that has never been evaluated during the implementation of teleconsultation has been running. The results of this study are expected to be the basis for improving teleconsultation services that can accommodate all breastfeeding mothers, especially in the RS AMC Muhammadiyah Yogyakarta and other hospitals that have teleconsultation. Previously, the teleconsultation using zoom as an alternative, in the future, an application can be made that can accommodate the needs of nursing mothers. As for the limitations of this study, the author only focuses on analyzing teleconsultation at RS AMC Muhammadiyah Yogyakrta. The limitation of this study is become an opportunity in the future to develop further research by comparing teleconsultation globally and locally.